Our products are designed to support babies and young children from early teething through to toddler years, focusing on self-soothing, comfort and calm sensory input.

Each product page includes recommended age guidance. As with all baby and children’s products, adult supervision is always recommended.

Safety is central to every product we stock. We partner with brands that meet strict safety, quality and material standards, with products designed specifically for young children.

Where relevant, age guidance and supervision requirements are clearly noted on each product page.

HEORSHE complements our teether range with thoughtfully designed feeding and comfort essentials. We curated them in because they meet our standards for premium materials and child-safe design.

Yes. We aim to make choosing and using our products simple and stress-free. Product pages include clear usage information, age recommendations and care guidance.

We also share gentle guidance through our Journal to support calm routines and confident everyday moments.

Absolutely. Our products are designed for durability and ongoing everyday use. Many families incorporate them into daily calming routines — whether at home, out and about, or during moments when children need comfort and sensory support.

We currently ship within Australia and New Zealand using reliable, fully tracked delivery services.

Orders are processed within 1–3 business days, and you’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

Some orders may first move through our international distribution network before entering the local delivery network for final delivery with trusted courier partners.

Tracking updates may begin during transit and will continue once the parcel is received by the local carrier.

Estimated delivery times after dispatch:

• Australia: approximately 6–10 business days
(regional and remote areas may take slightly longer)

• New Zealand: approximately 6–10 business days
(regional and remote areas may take slightly longer)

Shipping rates are shown clearly at checkout with no hidden fees, and tracking is included with every order.

Please note that delivery timeframes are estimates and begin once your order has been dispatched, and may occasionally be affected by factors outside our control such as carrier delays, customs processing, weather conditions, or peak shipping periods.

We offer a 30-day happiness guarantee. If something isn’t quite right, contact our team and we’ll help arrange a replacement or refund in line with our returns policy.

We prioritise responsible materials, thoughtful design and considered packaging wherever possible. Our focus is on quality products made to last — supporting both families and the planet.