Privacy policy

Last updated: July 6, 2026

This website is operated by Revivco (ABN 67 128 593 387).

We respect your privacy and are committed to protecting your personal information in accordance with:

  • the Privacy Act 1988 (Cth) (Australia);
  • the Privacy Act 2020 (New Zealand);
  • the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (United Kingdom); and
  • applicable US state privacy laws (United States).

Revivco ("we", "our", or "us") operates this store and website, powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you use our services in Australia, New Zealand, the United Kingdom, and the United States.

By visiting our site or making a purchase, you agree to the practices described in this policy.

Quick Summary

  • We only collect what we need to process your order, improve your shopping experience, and keep things secure.
  • We may share your information with trusted partners like Shopify, payment processors, and shipping providers, including NextSmartShip for UK and US fulfilment.
  • You can access, correct, or delete your data anytime.
  • We never sell your personal information.
  • UK and US customers have specific rights described below.

What Information We Collect

  • Contact details: name, shipping/billing address, phone number, and email address.
  • Payment info: credit/debit card details and transaction history.
  • Account info: login credentials, preferences, and settings.
  • Shopping activity: products viewed, added to cart, purchased, returned, or exchanged.
  • Device & usage data: IP address, browser, device type, cookies, and website usage data.
  • Communications: emails, support requests, and messages.

How We Collect Information

  • Directly from you: when you create an account, place an order, or contact us.
  • Automatically: through your browser/device via cookies and similar technologies.
  • From partners & providers: Shopify, payment processors, shipping and fulfilment carriers, including NextSmartShip, and marketing tools.

How We Use Your Information

  • Provide & improve our services: process orders, handle returns, and personalise your experience.
  • Marketing & promotions: send offers, newsletters, and ads, only where you have opted in or as otherwise permitted by law in your location.
  • Fraud prevention & security: detect suspicious activity and protect accounts.
  • Customer support: respond to enquiries and resolve issues.
  • Legal compliance: meet tax, customs, and record-keeping obligations across the markets we serve.

How We Share Information

We may share information with:

  • Shopify: store platform, payment gateway, analytics, and hosting.
  • Service providers: payment processors, couriers and fulfilment partners including NextSmartShip, IT, and cloud services.
  • Marketing partners: for personalised advertising, subject to your opt-out rights.
  • Legal authorities: when required by law or to protect our rights.
  • Business transactions: if we merge, restructure, or sell assets.

We do not sell your personal information. We do not "share" your personal information for cross-context behavioural advertising in a way that would require disclosure under US state law beyond what is described in this policy and your cookie/ad preferences.

Cookies & Tracking

We use cookies and similar technologies to:

  • keep you signed in;
  • save your preferences;
  • analyse traffic and performance; and
  • show relevant ads.

You can manage cookies in your browser, adjust your consent via any cookie banner presented on our site, or read Shopify’s cookie policy. UK visitors are shown a cookie consent mechanism in line with UK PECR requirements.

Children’s Data

Our Services are not directed at children under the age of majority. We do not knowingly collect personal data from children under 16, or under 13 for the purposes of US children’s privacy law.

If you believe a child has provided us with personal data, contact us at hello@revivco.com and we will delete it.

Data Retention

We keep order and transaction records for 7 years for tax and legal reasons. Other personal data is kept only as long as necessary to provide our Services or until you request deletion, subject to our legal retention obligations.

International Data Transfers

Your information may be transferred or stored outside your country, including in:

  • Australia;
  • New Zealand;
  • the United Kingdom;
  • the United States; and
  • Canada.

Where required, we rely on recognised safeguards such as Standard Contractual Clauses, the UK International Data Transfer Addendum, or equivalent mechanisms to protect data transferred out of the UK.

Your Rights

Depending on where you live, you may have the right to:

  • access or know what data we hold about you;
  • correct inaccurate information;
  • request deletion or erasure;
  • request a copy or transfer of your data;
  • opt out of targeted advertising and, where applicable, the sale or "sharing" of personal information;
  • object to or restrict certain processing;
  • withdraw consent at any time, where processing is based on consent;
  • manage marketing preferences using unsubscribe links in marketing emails; and
  • lodge a complaint with a relevant regulator.

UK residents: you have rights under the UK GDPR, including the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

US residents: depending on your state of residence, you may have rights under applicable state privacy laws, including the rights listed above and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, email us at hello@revivco.com. We may need to verify your identity before actioning a request.

If you use Global Privacy Control (GPC) in your browser, we will honour it as an opt-out signal where legally required.

Complaints

If you are unhappy with how we handle your data, please contact us at hello@revivco.com in the first instance.

You may also lodge a complaint with your local privacy regulator, including:

  • Office of the Australian Information Commissioner (OAIC) — Australia;
  • Office of the Privacy Commissioner — New Zealand;
  • Information Commissioner’s Office (ICO) — United Kingdom; or
  • your state Attorney General’s office — United States, where applicable.

Updates

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes.

The most recent version will always be available on our website.

Contact Us

Email: hello@revivco.com

Address: Camperdown, NSW 2050, Australia