Privacy policy

Last updated: October 19, 2025

This website is operated by Revivco (ABN 67 128 593 387).

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (Australia) and the Privacy Act 2020 (New Zealand).

Revivco (“we,” “our,” or “us”) operates this store and website, powered by Shopify.
This Privacy Policy explains how we collect, use, and share your personal information when you use our services in Australia and New Zealand.

By visiting our site or making a purchase, you agree to the practices described in this policy.

 

Quick Summary

  • We only collect what we need to process your order, improve your shopping experience and keep things secure.
  • We may share your information with trusted partners like Shopify, payment processors and shipping providers.
  • You can access, correct or delete your data anytime.
  • We never sell your personal information.

 

What Information We Collect

We collect the following types of information:

  • Contact details: name, shipping/billing address, phone, email.
  • Payment info: credit/debit card details, transaction history.
  • Account info: login credentials, preferences, settings.
  • Shopping activity: products viewed, added to cart, purchased, returned, exchanged.
  • Device & usage data: IP address, browser, device type, cookies.
  • Communications: emails, support requests, messages.

 

How We Collect Information

  • Directly from you: when you create an account, place an order, or contact us.
  • Automatically: through your browser/device via cookies and similar tech.
  • From partners & providers: Shopify, payment processors, shipping carriers, and marketing tools.

 

How We Use Your Information

We use your information to:

  • Provide & improve our services (process orders, handle returns, personalise your experience).
  • Marketing & promotions (send offers, newsletters, and ads — only if you’ve opted in).
  • Fraud prevention & security (detect suspicious activity, protect accounts).
  • Customer support (respond to enquiries, resolve issues).
  • Legal compliance (meet tax, customs, and record-keeping obligations in AU and NZ).

 

How We Share Information

We may share information with:

  • Shopify (store platform, payment gateway, analytics, and hosting).
  • Service providers (payment processors, couriers, IT and cloud services).
  • Marketing partners (for personalised advertising, subject to opt-out rights).
  • Legal authorities (when required by law or to protect our rights).
  • Business transactions (if we merge, restructure, or sell assets).

We do not sell your personal information.

 

Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you signed in
  • Save your preferences
  • Analyse traffic and performance
  • Show relevant ads

You can manage cookies in your browser or read Shopify’s cookie policy here.

 

Children’s Data

Our Services are not directed at children under the age of majority. We do not knowingly collect data from children under 16.

 

Data Retention

We keep order and transaction records for 7 years (for tax and legal reasons). Other personal data is kept only as long as necessary to provide our Services or until you request deletion.

 

International Data Transfers

Your information may be transferred or stored outside your country, including in:

  • Australia (our head office and fulfilment).
  • New Zealand (our shipping network and customers).
  • Canada and the United States (Shopify’s servers and payment processors).

Where required, we rely on recognised safeguards such as Standard Contractual Clauses or equivalent mechanisms.

 

Security

We use industry-standard measures to protect your data. No method is 100% secure, but we continually work to safeguard your personal information.

 

Your Rights

Depending on where you live, you may have the right to:

  • Access or know what data we hold about you
  • Correct inaccurate information
  • Request deletion (“right to erasure”)
  • Request a copy or transfer of your data
  • Opt-out of targeted advertising
  • Manage marketing preferences (unsubscribe links in all marketing emails).

To exercise these rights, email us at hello@revivco.com.
If you use Global Privacy Control in your browser, we will honour it.

 

Complaints

If you are unhappy with how we handle your data, please contact us at hello@revivco.com. You may also lodge a complaint with your local privacy regulator.

 

Updates

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes.
The most recent version will always be available on our website.

 

Contact Us

Email: hello@revivco.com

Address: Camperdown, NSW 2050, Australia